Position details
- Position: IT Technician (Level 1)
- Branch: Potchefstroom Group Tech
- Type: Permanent
- Sector: IT / Technical Infrastructure
- Reporting to: Hans Erasmus (ICT Manager)
About the role
The IT Technician (Level 1) provides first-line technical support across end-user computing, core business applications, network hardware and infrastructure. This role is the first point of contact for IT incidents and service requests, ensuring day-to-day continuity of the organisation's IT environment while building toward greater ownership of systems administration and network engineering tasks over time.
Minimum requirements
- Matric (Grade 12)
- Fluent in English (written and spoken)
- Valid driver's licence
- Basic networking knowledge, including IP addresses, subnets, and basic LAN/Wi-Fi concepts
- Understanding of Windows operating systems
- Strong knowledge of computer and laptop hardware
- Strong customer service orientation
Advantageous skills and qualifications
- Linux capabilities (installation, maintenance, and troubleshooting)
- CompTIA A+ certification
- CompTIA Network+ certification
- Exposure to Microsoft 365 administration
- Experience with Active Directory user management
- Familiarity with remote support tools
- Experience working with ticketing or helpdesk systems
- Exposure to virtualisation (Proxmox), firewalls (OPNsense), or configuration management (Ansible) is a strong advantage
Areas of responsibility
1. Service desk and end-user support
- Log, triage, and manage all incidents and service requests via the ticketing system, ensuring accurate categorisation and timely updates.
- Provide first-line support for the Microsoft 365 suite, including Word, Excel, Outlook, Teams, OneDrive and SharePoint.
- Assist with basic SharePoint site and library access issues and permission queries, escalating structural changes as required.
- Deliver a professional, customer-focused support experience for all end users.
2. Desktop, server and operating-system support
- Install, configure, and reload Microsoft Windows operating systems on laptops and desktops.
- Provide first-line Linux (Ubuntu) support, including basic installation, updates, and troubleshooting.
- Troubleshoot and diagnose laptop, desktop, and server hardware issues, performing root-cause analysis and documenting findings.
- Perform hardware installations, replacements, and upgrades.
3. Network and infrastructure support
- Install, configure and maintain network printers and scanners, resolving connectivity and driver issues.
- Support day-to-day operation of Aruba network devices and UniFi switches and access points, including basic configuration, cabling, and fault diagnosis.
- Assist senior IT and network staff with Proxmox virtual-machine provisioning and basic maintenance tasks under supervision.
- Assist with basic OPNsense firewall tasks, including rule verification and connectivity checks, and WireGuard VPN peer setup under guidance from senior staff.
- Execute Ansible playbooks as directed to support standard configuration and deployment tasks, escalating unexpected results.
- Install and maintain physical IT infrastructure, including cabling, containment, racking, and associated hardware.
- Perform the same physical infrastructure and support tasks for lamproom systems when required.
4. Documentation, asset management and escalation
- Maintain accurate documentation of IT assets, configurations, and support activities.
- Assist with procurement by raising orders for new ICT equipment.
- Purchase and set up new hardware for internal personnel, including configuration, testing and handover, and update asset registers accordingly.
- Escalate complex technical issues to senior IT staff with clear diagnostic notes and steps already attempted.
Systems and technologies
- Microsoft SharePoint and Microsoft 365 (Word, Excel, Outlook, Teams and OneDrive)
- Networked printers and scanners
- Linux (Ubuntu) and Windows operating systems
- Hardware, laptop and server troubleshooting and root-cause analysis
- Ticketing systems
- Proxmox virtualisation
- OPNsense firewall
- WireGuard VPN
- Aruba network devices
- UniFi switches and access points
- Ansible playbooks
What we offer
The opportunity to gain hands-on experience in a professional IT environment with exposure to a variety of technologies and systems, including virtualisation, networking, and infrastructure tooling, within a supportive team environment with opportunities for growth and learning.
Important information
Late applications and applications that do not meet all requirements will not be considered. Correspondence will be limited to shortlisted candidates. If you have not heard from A&R within 30 days after the closing date, please regard your application as unsuccessful. The successful candidate may be subjected to personal suitability checks, including criminal-record, employment and qualification verification.
Apply using the vacancy application form on this page. Submit a detailed CV and your certificates or qualifications as the two requested PDF or Word documents.